Southern
California Regional Rail Authority (METROLINK)
- Computerized, analyzed, prepared final
report, and presented findings for 6000 on-board rail passenger surveys regarding customer
satisfaction. Analysis included comparative data analysis of trends from previous on-board
surveys.
- Obtained
precise counts of passenger boardings
and alightings at each station for each
train in the Metrolink train system and
conducted a 3,500 person rider/on-board
sample survey regarding customer satisfaction
for the Southern California Regional
Rail Authority (Metrolink). Analysis
included comparative data analysis of
trends from the 1997 rider/on-board survey
(also conducted by Rea & Parker Research)
and from 1995.
- Determined the requisite two-stage
sample for Federal Transportation Agency requirements for annual
passenger and mileage calculations.
